When will my order ship?
Your order will usually ship between 1 - 3 business days. You'll receive an email notification when your package has shipped. (Exceptions being if we are waiting on more stock, if you’ve ordered multiple items and one is a pre-order or not in stock)
What's your return policy?
We hope that you love your items from us, however if for any reason you're not happy with your order we offer a return policy to all customers. The items must be in their original condition, and we must be informed before sending items back. Simply contact us within 3 days of receipt, and return the item within 10 days for a full refund of the purchase price. (Shipping fees will not be refunded) If an item is damaged or faulty on arrival then let us know within 3 days and we will refund or replace your order. Contact us at firstname.lastname@example.org
Do you offer package tracking?
Yes, you should receive an email with tracking details when your package has shipped. (Also check your Spam folder if you can't find it)
What are your shipping rates and policies?
We are now offering limited time flat rate shipping $4.95 on all orders!! After promotion, shipping prices are calculated based on the weight of your package and your location. To get an exact quote, place the desired items in your cart and proceed to checkout (don't worry, you won't be charged) — enter your location to see what shipping would cost for you. Please click here for an overview of shipping prices and delivery time -> https://crazycatshop.co/pages/shipping
Do you ship internationally?
Yes, we ship internationally. Make sure to enter your entire international address in English characters. Don't forget the Postal Code!
I made a mistake on my order, how do I fix it?
If you're order hasn't yet shipped, please email us directly at email@example.com
I accidentally provided the wrong shipping address!
If you catch this error quickly, and if we haven't shipped your order yet, please email firstname.lastname@example.org with your order number and the correct mailing address. We'll make the change on our end and ship to your new address. If we've already shipped your order to the incorrect address you accidentally provided, we'll have to wait for the order to be returned to us and you'll need to pay for re-shipping the item to your new address. In either scenario, please email us with your order info and new address!
I paid for shipping on my order, but then the package arrived and I had to pay to receive it.
Our shipping cost does not include import or customs taxes. This is a common occurrence for international orders and unfortunately, we have no control over them.